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Old 09-07-2014, 05:14 PM   #61
Qian Hu

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Originally Posted by nicholas_neo79 View Post
Bought 2 set of 6 feet LED golden light. Ballast spoilt. Go to Qian Hu for exchange, they claimed no stock ie no spare to change. Asked me to go to Sim Lim Square to buy myself. I will think they should at least have some spare to sell at cost price if they do not want to exchange for free when quality is obviously an issue now since many customers are experiencing it.
Hi bro,

We apologized that you had a bad experienced with us when you are here for your exchange. We will look into this feedback here and improve on our aftersales services. And we are also looking into the quality issues that most of the hobbyist had encounter on the ballast
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Old 13-07-2014, 09:11 PM   #62
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Hi bro,

We apologized that you had a bad experienced with us when you are here for your exchange. We will look into this feedback here and improve on our aftersales services. And we are also looking into the quality issues that most of the hobbyist had encounter on the ballast
Thanks. Manage to get a replacement from you guys this time when I popped by to shop for accessories. Appreciate it.
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Old 14-07-2014, 10:14 AM   #63
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Thanks. Manage to get a replacement from you guys this time when I popped by to shop for accessories. Appreciate it.
Hi bro,

You are welcome. We welcome and appreciate your feedback so that we are able to constantly improve on our product quality and after sales service.
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Old 26-08-2014, 05:52 PM   #64
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Hi bro,

You are welcome. We welcome and appreciate your feedback so that we are able to constantly improve on our product quality and after sales service.
Sir

Just wonder are the ballast improved? If yes, would need to replace 2 pcs -12V 48 Watts
Do you have stock?

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Old 29-08-2014, 11:38 AM   #65
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Sir

Just wonder are the ballast improved? If yes, would need to replace 2 pcs -12V 48 Watts
Do you have stock?

Regards
Hi Tom,

Kindly check that will you be able advice me on the model that you are checking on the ballast. As 48 watts, it seem to be the submersible version and not the external version, thanks for your confirmation.
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Old 01-09-2014, 10:31 AM   #66
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LED WL096-173CM
AC 90V-240V 50-60Hz
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Old 01-09-2014, 04:40 PM   #67
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Hi Qian Hu, I would like to know what is the UVB % of your LED Tanning Light (White one)? Thanks in advance.
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Old 03-09-2014, 12:15 PM   #68
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Originally Posted by TOM32 View Post
LED WL096-173CM
AC 90V-240V 50-60Hz
Hi Tom,

I had prepared 2 ballast for you and will you be able to PM me your contact number so that I am able to get our retail guys to give you a call to make the arrangement. Thanks a lot.
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Old 03-09-2014, 12:18 PM   #69
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Hi Qian Hu, I would like to know what is the UVB % of your LED Tanning Light (White one)? Thanks in advance.
Hi bro,

Sorry to inform that we do not have the specific information on the UVB% unlike the T8 or T5 light tube which do have it specifically.
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Old 03-09-2014, 12:45 PM   #70
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Hi bro,

Sorry to inform that we do not have the specific information on the UVB% unlike the T8 or T5 light tube which do have it specifically.
Hmm...alright Boss. May I know if the tanning will still work if I place it outside my 12mm thick glass tank instead of submersing it? I know it will surely be less effective but hope it can still have the tanning capabilities.

Previous experience I had was water seeped in the tube, half the lights went out. Went down and was given a new adapter(ballast?), half the lights were dimmed this time, water still seep in as tube didn't change as your employee find that problem only with adapter. Went down 2nd time, was given a new set. Everything working but I'm afraid to submerse it now.
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